An organisation focused on customers build its strategy and plans based on customer expectations and motivations. This management model works on a detailed measurement of the customer perception and the ability of team members to apply changes.
Pour que toutes vos décisions opérationnelles et managériales soient basées sur des chiffres, nous transformons la perception client en indicateurs de performance. Nous vous proposons une analyse complète de l'expérience client du point de vue de vos clients.Discover our collector
To be Customer Centric, it's being able to mobilize team members around customer satisfaction indicators. Our solutions have been developed to assist the manager and team member with transforming the business strategy and improve the customer experience.Discover our expertise
We focus on development around behavior areas and target change
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